YMCA St Paul's Group
Housing association.
Before you bid
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Rents out about 1,255 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [3]
The regulator's grade
The Regulator of Social Housing has not yet given YMCA St Paul's Group a grade for how it treats tenants.
Source: [1]
How it compares
We compared YMCA St Paul's Group with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 71.2% of tenants were happy with the service. That puts it in the bottom quarter of similar landlords.
Repairs and homes: in the bottom quarter.
Being heard: in the lower middle.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [3]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for YMCA St Paul's Group for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [3]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 74.1% | lower middle |
| Satisfied with how long the last repair took | 58.7% | bottom quarter |
| Satisfied the home is well maintained | 74.3% | lower middle |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 89.0% | upper middle |
| Emergency repairs done within the landlord's target time | 85.5% | bottom quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 68.2% | lower middle |
| Satisfied the landlord keeps them informed | 77.9% | lower middle |
| Agree the landlord treats them fairly and with respect | 85.5% | upper middle |
| Satisfied with how complaints are handled | 25.7% | bottom quarter |
| First-stage complaints answered in time | 94.3% | lower middle |
| Second-stage complaints answered in time | 77.8% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 78.4% | top quarter |
| Satisfied the landlord helps the neighbourhood | 82.2% | top quarter |
| Satisfied with how anti-social behaviour is handled | 71.6% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 81.9% | |
| First-stage complaints per 1,000 homes | 83.7 | |
| Second-stage complaints per 1,000 homes | 14.3 | |
| Anti-social behaviour cases per 1,000 homes | 211.2 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 7.2 | |
Source: [3]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Waltham Forest: 350
- Ealing: 241
- Merton: 157
- Kingston upon Thames: 150
- Hillingdon: 129
- Slough: 61
- Hounslow: 54
- Elmbridge: 44
- Harrow: 42
- Hammersmith and Fulham: 27
Source: [2]
Earlier names: YMCA St Paul’s Group.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.