Westmorland and Furness Council
Council.
Before you bid
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Rents out about 2,487 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [3]
The regulator's grade
C2
The Regulator of Social Housing checks how well landlords treat tenants. It gave Westmorland and Furness Council grade C2 on 25 February 2026.
C2 means there are some weaknesses. The landlord needs to improve. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Westmorland and Furness Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 78.0% of tenants were happy with the service. That puts it in the top quarter of similar landlords.
Repairs and homes: in the upper middle. ↓ Down from top quarter in 2024/25.
Being heard: in the upper middle.
Neighbourhood: in the lower middle. ↓ Down from upper middle in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Westmorland and Furness Council asked tenants mostly by post. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [3]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Westmorland and Furness Council for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [3]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 85.0% | top quarter |
| Satisfied with how long the last repair took | 79.8% | top quarter |
| Satisfied the home is well maintained | 75.4% | upper middle |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 78.5% | lower middle |
| Emergency repairs done within the landlord's target time | 93.2% | lower middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 66.8% | top quarter |
| Satisfied the landlord keeps them informed | 70.7% | lower middle |
| Agree the landlord treats them fairly and with respect | 77.6% | upper middle |
| Satisfied with how complaints are handled | 44.1% | top quarter |
| First-stage complaints answered in time | 100.0% | top quarter |
| Second-stage complaints answered in time | 83.3% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 64.2% | lower middle |
| Satisfied the landlord helps the neighbourhood | 57.2% | bottom quarter |
| Satisfied with how anti-social behaviour is handled | 56.7% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 80.7% | |
| First-stage complaints per 1,000 homes | 7.1 | |
| Second-stage complaints per 1,000 homes | 2.4 | |
| Anti-social behaviour cases per 1,000 homes | 56.0 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.0 | |
Source: [3]
Where it has homes
Westmorland and Furness Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.