Watford Community Housing Trust
Housing association.
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Rents out about 5,596 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
The Regulator of Social Housing has not yet given Watford Community Housing Trust a grade for how it treats tenants.
Source: [1]
How it compares
We compared Watford Community Housing Trust with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 70.1% of tenants were happy with the service. That puts it in the bottom quarter of similar landlords. ↓ Down from lower middle in 2024/25.
Repairs and homes: in the bottom quarter.
Being heard: in the bottom quarter. ↓ Down from lower middle in 2024/25.
Neighbourhood: in the lower middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Watford Community Housing Trust. It made 18 findings. It found the landlord at fault in 67% of them. It ordered or recommended £2,850 in compensation. 1 of the findings were severe failings.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Lift safety checks: done for 96.7% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 70.2% | bottom quarter |
| Satisfied with how long the last repair took | 57.7% | bottom quarter |
| Satisfied the home is well maintained | 69.5% | bottom quarter |
| Homes that don't meet the Decent Homes Standard | 0.6% | bottom quarter |
| Non-emergency repairs done within the landlord's target time | 71.7% | bottom quarter |
| Emergency repairs done within the landlord's target time | 96.3% | lower middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 60.1% | bottom quarter |
| Satisfied the landlord keeps them informed | 72.8% | lower middle |
| Agree the landlord treats them fairly and with respect | 75.1% | bottom quarter |
| Satisfied with how complaints are handled | 28.8% | bottom quarter |
| First-stage complaints answered in time | 100.0% | top quarter |
| Second-stage complaints answered in time | 100.0% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 72.1% | lower middle |
| Satisfied the landlord helps the neighbourhood | 64.2% | bottom quarter |
| Satisfied with how anti-social behaviour is handled | 62.1% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 75.5% | |
| First-stage complaints per 1,000 homes | 47.8 | |
| Second-stage complaints per 1,000 homes | 16.0 | |
| Anti-social behaviour cases per 1,000 homes | 22.0 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.8 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Watford Community Housing Trust | 10 | 50% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Watford: 4,715
- Three Rivers: 530
- Dacorum: 394
- Barnet: 141
- St Albans: 136
- Hertsmere: 116
- Welwyn Hatfield: 31
- Ealing: 5
Source: [4]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.