Trent & Dove Housing
Housing association.
Before you bid
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Rents out about 6,257 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [3]
The regulator's grade
C2
The Regulator of Social Housing checks how well landlords treat tenants. It gave Trent & Dove Housing grade C2 on 28 October 2026.
C2 means there are some weaknesses. The landlord needs to improve. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Trent & Dove Housing with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 82.8% of tenants were happy with the service. That puts it in the upper middle of similar landlords.
Repairs and homes: in the lower middle. ↓ Down from top quarter in 2024/25.
Being heard: in the upper middle. ↓ Down from top quarter in 2024/25.
Neighbourhood: in the upper middle. ↓ Down from top quarter in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [3]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Trent & Dove Housing for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.9% of homes that needed them
Source: [3]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 80.4% | upper middle |
| Satisfied with how long the last repair took | 76.3% | upper middle |
| Satisfied the home is well maintained | 81.7% | upper middle |
| Homes that don't meet the Decent Homes Standard | 0.2% | lower middle |
| Non-emergency repairs done within the landlord's target time | 61.6% | bottom quarter |
| Emergency repairs done within the landlord's target time | 93.1% | lower middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 74.0% | upper middle |
| Satisfied the landlord keeps them informed | 82.8% | upper middle |
| Agree the landlord treats them fairly and with respect | 86.3% | upper middle |
| Satisfied with how complaints are handled | 41.6% | lower middle |
| First-stage complaints answered in time | 85.2% | bottom quarter |
| Second-stage complaints answered in time | 85.4% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 67.5% | lower middle |
| Satisfied the landlord helps the neighbourhood | 84.1% | top quarter |
| Satisfied with how anti-social behaviour is handled | 68.9% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 85.8% | |
| First-stage complaints per 1,000 homes | 32.3 | |
| Second-stage complaints per 1,000 homes | 6.3 | |
| Anti-social behaviour cases per 1,000 homes | 99.7 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 3.8 | |
Source: [3]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- East Staffordshire: 5,904
- South Derbyshire: 465
- North West Leicestershire: 67
- Lichfield: 17
- North Warwickshire: 8
- Derby: 6
Source: [2]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.