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Where Landlords Stand A Where They Stand project

What social landlords in England are like, from what the regulator and the Housing Ombudsman publish.

Independent. Not affiliated with the Regulator of Social Housing, the Housing Ombudsman Service or any landlord.

Sparrow Shared Ownership

For-profit landlord.

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The regulator's grade

C1

The Regulator of Social Housing checks how well landlords treat tenants. It gave Sparrow Shared Ownership grade C1 on 17 December 2025.

C1 means the landlord is doing what the regulator expects. Grades go from C1 (best) to C4 (worst).

Source: [1]

How it compares

There are no tenant survey results for Sparrow Shared Ownership for 2025/26.

Source: [4]

Complaints to the Housing Ombudsman

In 2025-26, the Housing Ombudsman looked at complaints about Sparrow Shared Ownership Limited. It made 21 findings. It found the landlord at fault in 48% of them. It ordered or recommended £5,470 in compensation.

From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.

Source: [3]

Safety checks

Not all done (as at 31 March 2026):

  • Fire risk assessments: done for 99.7% of homes that needed them
  • Lift safety checks: done for 89.7% of homes that needed them

Source: [4]

Earlier Ombudsman figures

From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.

YearName in the reportFindingsAt fault
2024-25Sparrow Shared Ownership Limited2962%

Source: [2]

Compare with other landlords

Earlier names: Sage Housing Limited.

Where these figures come from

Every figure on this page comes from one of these published files. We do not change them.

  1. Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
  2. Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
  3. Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
  4. Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.