Salvation Army Housing Association
Housing association.
Before you bid
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Rents out about 3,351 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [4]
The regulator's grade
C2
The Regulator of Social Housing checks how well landlords treat tenants. It gave Salvation Army Housing Association grade C2 on 18 December 2024.
C2 means there are some weaknesses. The landlord needs to improve. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Salvation Army Housing Association with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 74.5% of tenants were happy with the service. That puts it in the lower middle of similar landlords.
Repairs and homes: in the bottom quarter. ↓ Down from lower middle in 2024/25.
Being heard: in the bottom quarter. ↓ Down from lower middle in 2024/25.
Neighbourhood: in the upper middle. ↑ Up from lower middle in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Salvation Army Housing Association asked tenants mostly by a mix of methods. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [4]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Salvation Army Housing Association. It made 5 findings. It found the landlord at fault in 80% of them. It ordered or recommended £1,500 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [2]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 96.8% of homes that needed them
- Fire risk assessments: done for 91.2% of homes that needed them
- Asbestos checks: done for 76.8% of homes that needed them
- Water safety (legionella) checks: done for 90.0% of homes that needed them
Source: [4]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 73.5% | lower middle |
| Satisfied with how long the last repair took | 71.0% | lower middle |
| Satisfied the home is well maintained | 70.6% | bottom quarter |
| Homes that don't meet the Decent Homes Standard | 3.1% | bottom quarter |
| Non-emergency repairs done within the landlord's target time | 85.1% | lower middle |
| Emergency repairs done within the landlord's target time | 89.0% | bottom quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 67.7% | lower middle |
| Satisfied the landlord keeps them informed | 72.5% | lower middle |
| Agree the landlord treats them fairly and with respect | 79.7% | lower middle |
| Satisfied with how complaints are handled | 41.9% | lower middle |
| First-stage complaints answered in time | 70.6% | bottom quarter |
| Second-stage complaints answered in time | 83.8% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 74.3% | upper middle |
| Satisfied the landlord helps the neighbourhood | 71.3% | upper middle |
| Satisfied with how anti-social behaviour is handled | 67.9% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 73.8% | |
| First-stage complaints per 1,000 homes | 75.1 | |
| Second-stage complaints per 1,000 homes | 11.0 | |
| Anti-social behaviour cases per 1,000 homes | 149.0 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 7.2 | |
Source: [4]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Tower Hamlets: 231
- St. Helens: 181
- Liverpool: 142
- Westminster: 128
- Manchester: 114
- Barnet: 108
- Bristol, City of: 93
- Braintree: 93
- Bolton: 93
- Swindon: 90
- West Lancashire: 90
- Maldon: 84
and 64 more areas
Source: [3]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.