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Where Landlords Stand A Where They Stand project

What social landlords in England are like, from what the regulator and the Housing Ombudsman publish.

Independent. Not affiliated with the Regulator of Social Housing, the Housing Ombudsman Service or any landlord.

Sage Homes RP

For-profit landlord.

Before you bid

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Rents out about 4,250 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.

Source: [3]

The regulator's grade

The Regulator of Social Housing has not yet given Sage Homes RP a grade for how it treats tenants.

Source: [1]

How it compares

We compared Sage Homes RP with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.

Overall satisfaction: 80.9% of tenants were happy with the service. That puts it in the upper middle of similar landlords. ↓ Down from top quarter in 2024/25.

Repairs and homes: in the upper middle.

Being heard: in the top quarter.

Neighbourhood: in the upper middle. ↓ Down from top quarter in 2024/25.

Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.

Source: [3]

Complaints to the Housing Ombudsman

The Housing Ombudsman did not publish figures for Sage Homes RP for 2025-26. It does this for landlords with 5 or more findings in a year.

Safety checks

Not all done (as at 31 March 2026):

  • Fire risk assessments: done for 97.2% of homes that needed them
  • Water safety (legionella) checks: done for 95.0% of homes that needed them
  • Lift safety checks: done for 87.1% of homes that needed them

Source: [3]

The figures, 2025/26

MeasureFigureAmong similar landlords
Repairs and homes
Satisfied with repairs79.2%upper middle
Satisfied with how long the last repair took75.2%lower middle
Satisfied the home is well maintained87.2%top quarter
Homes that don't meet the Decent Homes Standard0.0%top quarter
Non-emergency repairs done within the landlord's target time86.0%lower middle
Emergency repairs done within the landlord's target time96.6%lower middle
Being heard
Satisfied the landlord listens and acts75.7%top quarter
Satisfied the landlord keeps them informed85.2%top quarter
Agree the landlord treats them fairly and with respect88.1%top quarter
Satisfied with how complaints are handled46.8%upper middle
First-stage complaints answered in time99.2%upper middle
Second-stage complaints answered in time100.0%top quarter
Neighbourhood
Satisfied communal areas are clean and well kept77.7%upper middle
Satisfied the landlord helps the neighbourhood83.0%top quarter
Satisfied with how anti-social behaviour is handled70.3%upper middle
Shown but not compared
Satisfied the home is safe90.1%
First-stage complaints per 1,000 homes34.0
Second-stage complaints per 1,000 homes6.6
Anti-social behaviour cases per 1,000 homes68.7
Anti-social behaviour cases involving hate incidents per 1,000 homes0.6

Source: [3]

Where it has homes

Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.

and 60 more areas

Source: [2]

Compare with other landlords

Where these figures come from

Every figure on this page comes from one of these published files. We do not change them.

  1. Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
  2. Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
  3. Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.