Royal Borough of Kensington and Chelsea
Council.
Before you bid
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Rents out about 6,658 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C3
The Regulator of Social Housing checks how well landlords treat tenants. It gave Royal Borough of Kensington and Chelsea grade C3 on 27 August 2025.
C3 means there are serious failings. The landlord needs to improve a lot. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Royal Borough of Kensington and Chelsea with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 66.0% of tenants were happy with the service. That puts it in the bottom quarter of similar landlords. ↓ Down from lower middle in 2024/25.
Repairs and homes: in the lower middle.
Being heard: in the lower middle. ↓ Down from upper middle in 2024/25.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
The regulator says: Management information metric RP01 has been removed as sufficient data quality assurance could not be obtained in time for publication.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Royal Borough of Kensington and Chelsea. It made 58 findings. It found the landlord at fault in 59% of them. It ordered or recommended £20,214 in compensation. 1 of the findings were severe failings.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.5% of homes that needed them
- Fire risk assessments: done for 98.8% of homes that needed them
- Asbestos checks: done for 98.9% of homes that needed them
- Water safety (legionella) checks: done for 97.8% of homes that needed them
- Lift safety checks: done for 96.3% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 70.6% | bottom quarter |
| Satisfied with how long the last repair took | 67.7% | lower middle |
| Satisfied the home is well maintained | 68.6% | lower middle |
| Homes that don't meet the Decent Homes Standard | excluded | |
| Non-emergency repairs done within the landlord's target time | 85.7% | upper middle |
| Emergency repairs done within the landlord's target time | 96.6% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 60.4% | lower middle |
| Satisfied the landlord keeps them informed | 80.7% | top quarter |
| Agree the landlord treats them fairly and with respect | 75.2% | lower middle |
| Satisfied with how complaints are handled | 31.1% | lower middle |
| First-stage complaints answered in time | 65.9% | bottom quarter |
| Second-stage complaints answered in time | 91.0% | upper middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 74.5% | top quarter |
| Satisfied the landlord helps the neighbourhood | 74.6% | top quarter |
| Satisfied with how anti-social behaviour is handled | 61.7% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 71.0% | |
| First-stage complaints per 1,000 homes | 107.6 | |
| Second-stage complaints per 1,000 homes | 31.7 | |
| Anti-social behaviour cases per 1,000 homes | 10.0 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.7 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Royal Borough of Kensington and Chelsea | 38 | 58% |
Source: [2]
Where it has homes
Royal Borough of Kensington and Chelsea is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.