Railway Housing Association and Benefit Fund
Housing association.
Before you bid
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Rents out about 1,533 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [3]
The regulator's grade
C1
The Regulator of Social Housing checks how well landlords treat tenants. It gave Railway Housing Association and Benefit Fund grade C1 on 27 May 2026.
C1 means the landlord is doing what the regulator expects. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Railway Housing Association and Benefit Fund with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 84.2% of tenants were happy with the service. That puts it in the top quarter of similar landlords. ↑ Up from upper middle in 2024/25.
Repairs and homes: in the upper middle. ↑ Up from lower middle in 2024/25.
Being heard: in the top quarter. ↑ Up from upper middle in 2024/25.
Neighbourhood: in the upper middle. ↓ Down from top quarter in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [3]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Railway Housing Association and Benefit Fund for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 96.5% of homes that needed them
Source: [3]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 84.7% | upper middle |
| Satisfied with how long the last repair took | 82.7% | top quarter |
| Satisfied the home is well maintained | 86.6% | top quarter |
| Homes that don't meet the Decent Homes Standard | 0.5% | bottom quarter |
| Non-emergency repairs done within the landlord's target time | 79.8% | lower middle |
| Emergency repairs done within the landlord's target time | 86.8% | bottom quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 73.2% | upper middle |
| Satisfied the landlord keeps them informed | 83.2% | top quarter |
| Agree the landlord treats them fairly and with respect | 89.2% | top quarter |
| Satisfied with how complaints are handled | 62.0% | top quarter |
| First-stage complaints answered in time | 100.0% | top quarter |
| Second-stage complaints answered in time | 100.0% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 85.1% | top quarter |
| Satisfied the landlord helps the neighbourhood | 76.1% | upper middle |
| Satisfied with how anti-social behaviour is handled | 70.0% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 90.4% | |
| First-stage complaints per 1,000 homes | 48.1 | |
| Second-stage complaints per 1,000 homes | 1.9 | |
| Anti-social behaviour cases per 1,000 homes | 18.4 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.6 | |
Source: [3]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Darlington: 502
- York: 193
- Kingston upon Hull, City of: 129
- Doncaster: 115
- County Durham: 102
- East Riding of Yorkshire: 90
- Newcastle upon Tyne: 78
- Stockton-on-Tees: 53
- Gateshead: 50
- Leeds: 47
- Herefordshire, County of: 44
- North Yorkshire: 25
and 8 more areas
Source: [2]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.