Progress Housing Group
Housing association.
Before you bid
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Rents out about 10,155 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [4]
The regulator's grade
The Regulator of Social Housing has not yet given Progress Housing Group a grade for how it treats tenants.
Source: [1]
How it compares
We compared Progress Housing Group with 71 similar landlords: housing associations, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 76.9% of tenants were happy with the service. That puts it in the upper middle of similar landlords.
Repairs and homes: in the upper middle.
Being heard: in the upper middle.
Neighbourhood: in the upper middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [4]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Progress Housing Association Limited. It made 14 findings. It found the landlord at fault in 57% of them. It ordered or recommended £4,267 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [2]
Safety checks
Not all done (as at 31 March 2026):
- Fire risk assessments: done for 99.0% of homes that needed them
- Water safety (legionella) checks: done for 98.9% of homes that needed them
Source: [4]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 80.8% | upper middle |
| Satisfied with how long the last repair took | 72.6% | upper middle |
| Satisfied the home is well maintained | 78.5% | upper middle |
| Homes that don't meet the Decent Homes Standard | 0.3% | lower middle |
| Non-emergency repairs done within the landlord's target time | 83.8% | upper middle |
| Emergency repairs done within the landlord's target time | 95.5% | lower middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 68.8% | upper middle |
| Satisfied the landlord keeps them informed | 75.7% | upper middle |
| Agree the landlord treats them fairly and with respect | 80.9% | lower middle |
| Satisfied with how complaints are handled | 48.0% | top quarter |
| First-stage complaints answered in time | 98.6% | upper middle |
| Second-stage complaints answered in time | 82.2% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 75.6% | top quarter |
| Satisfied the landlord helps the neighbourhood | 71.1% | upper middle |
| Satisfied with how anti-social behaviour is handled | 64.0% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 83.6% | |
| First-stage complaints per 1,000 homes | 51.9 | |
| Second-stage complaints per 1,000 homes | 4.2 | |
| Anti-social behaviour cases per 1,000 homes | 56.0 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.5 | |
Source: [4]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- South Ribble: 3,698
- Fylde: 2,097
- Leeds: 455
- Chorley: 369
- Wyre: 251
- Preston: 228
- Hyndburn: 132
- County Durham: 129
- West Lancashire: 128
- Doncaster: 124
- Liverpool: 115
- Bassetlaw: 104
and 153 more areas
Source: [3]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.