Poplar Housing And Regeneration Community Association
Housing association.
Before you bid
Thinking of turning down an offer? Check your council's rules first. Saying no to an offer can affect your place on the housing register.
Rents out about 5,147 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C1
The Regulator of Social Housing checks how well landlords treat tenants. It gave Poplar Housing And Regeneration Community Association grade C1 on 30 April 2025.
C1 means the landlord is doing what the regulator expects. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Poplar Housing And Regeneration Community Association with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 80.4% of tenants were happy with the service. That puts it in the upper middle of similar landlords. ↓ Down from top quarter in 2024/25.
Repairs and homes: in the lower middle. ↓ Down from upper middle in 2024/25.
Being heard: in the upper middle.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Poplar Housing And Regeneration Community Association asked tenants mostly by online. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Poplar Housing And Regeneration Community Association Limited. It made 26 findings. It found the landlord at fault in 23% of them. It ordered or recommended £5,700 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.9% of homes that needed them
- Fire risk assessments: done for 99.8% of homes that needed them
- Water safety (legionella) checks: done for 99.9% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 71.1% | bottom quarter |
| Satisfied with how long the last repair took | 69.2% | lower middle |
| Satisfied the home is well maintained | 64.0% | bottom quarter |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 99.2% | top quarter |
| Emergency repairs done within the landlord's target time | 98.6% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 77.7% | top quarter |
| Satisfied the landlord keeps them informed | 80.2% | upper middle |
| Agree the landlord treats them fairly and with respect | 82.6% | lower middle |
| Satisfied with how complaints are handled | 81.0% | top quarter |
| First-stage complaints answered in time | 96.4% | upper middle |
| Second-stage complaints answered in time | 78.2% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 82.8% | top quarter |
| Satisfied the landlord helps the neighbourhood | 80.9% | top quarter |
| Satisfied with how anti-social behaviour is handled | 76.5% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 69.8% | |
| First-stage complaints per 1,000 homes | 81.4 | |
| Second-stage complaints per 1,000 homes | 28.9 | |
| Anti-social behaviour cases per 1,000 homes | 51.3 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.0 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Poplar Housing And Regeneration Community Association Limited | 46 | 65% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Tower Hamlets: 5,079
- Hackney: 6
Source: [4]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.