Platform Housing Group
Housing association; also known as Platform Housing.
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Rents out about 40,426 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
The Regulator of Social Housing has not yet given Platform Housing Group a grade for how it treats tenants.
Source: [1]
How it compares
We compared Platform Housing Group with 71 similar landlords: housing associations, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 69.5% of tenants were happy with the service. That puts it in the lower middle of similar landlords. ↑ Up from bottom quarter in 2024/25.
Repairs and homes: in the lower middle. ↑ Up from bottom quarter in 2024/25.
Being heard: in the bottom quarter. ↓ Down from lower middle in 2024/25.
Neighbourhood: in the lower middle. ↑ Up from bottom quarter in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Platform Housing Group Limited. It made 135 findings. It found the landlord at fault in 38% of them. It ordered or recommended £32,300 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 72.5% | lower middle |
| Satisfied with how long the last repair took | 67.8% | lower middle |
| Satisfied the home is well maintained | 70.8% | lower middle |
| Homes that don't meet the Decent Homes Standard | 1.0% | bottom quarter |
| Non-emergency repairs done within the landlord's target time | 94.7% | top quarter |
| Emergency repairs done within the landlord's target time | 96.9% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 59.4% | bottom quarter |
| Satisfied the landlord keeps them informed | 68.7% | bottom quarter |
| Agree the landlord treats them fairly and with respect | 75.8% | bottom quarter |
| Satisfied with how complaints are handled | 40.2% | upper middle |
| First-stage complaints answered in time | 93.9% | lower middle |
| Second-stage complaints answered in time | 89.2% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 64.0% | bottom quarter |
| Satisfied the landlord helps the neighbourhood | 62.0% | lower middle |
| Satisfied with how anti-social behaviour is handled | 58.1% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 80.0% | |
| First-stage complaints per 1,000 homes | 70.8 | |
| Second-stage complaints per 1,000 homes | 19.1 | |
| Anti-social behaviour cases per 1,000 homes | 106.2 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.7 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Platform Housing Limited | 89 | 53% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- East Lindsey: 6,601
- Worcester: 5,333
- Malvern Hills: 4,237
- Wychavon: 3,873
- Derbyshire Dales: 3,298
- Harborough: 2,426
- Birmingham: 2,122
- Herefordshire, County of: 1,925
- Leicester: 1,045
- Warwick: 776
- Boston: 701
- Solihull: 678
and 56 more areas
Source: [4]
Earlier names: Fortis Living Group.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.