Orwell Housing Association
Housing association.
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Rents out about 3,660 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [4]
The regulator's grade
The Regulator of Social Housing has not yet given Orwell Housing Association a grade for how it treats tenants.
Source: [1]
How it compares
We compared Orwell Housing Association with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 71.9% of tenants were happy with the service. That puts it in the lower middle of similar landlords.
Repairs and homes: in the upper middle. ↑ Up from lower middle in 2024/25.
Being heard: in the lower middle.
Neighbourhood: in the lower middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [4]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Orwell Housing Association for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.8% of homes that needed them
- Fire risk assessments: done for 99.5% of homes that needed them
Source: [4]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 79.7% | upper middle |
| Satisfied with how long the last repair took | 70.9% | lower middle |
| Satisfied the home is well maintained | 79.4% | upper middle |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 65.2% | bottom quarter |
| Emergency repairs done within the landlord's target time | 99.1% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 67.6% | lower middle |
| Satisfied the landlord keeps them informed | 76.0% | lower middle |
| Agree the landlord treats them fairly and with respect | 81.5% | lower middle |
| Satisfied with how complaints are handled | 41.1% | lower middle |
| First-stage complaints answered in time | 98.6% | upper middle |
| Second-stage complaints answered in time | 100.0% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 67.5% | lower middle |
| Satisfied the landlord helps the neighbourhood | 66.1% | lower middle |
| Satisfied with how anti-social behaviour is handled | 67.1% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 83.6% | |
| First-stage complaints per 1,000 homes | 54.5 | |
| Second-stage complaints per 1,000 homes | 10.8 | |
| Anti-social behaviour cases per 1,000 homes | 10.3 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.2 | |
Source: [4]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Orwell Housing Association Limited | 17 | 71% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- East Suffolk: 1,428
- Ipswich: 897
- Babergh: 454
- Mid Suffolk: 376
- Norwich: 251
- Great Yarmouth: 239
- West Suffolk: 151
- South Norfolk: 63
- Breckland: 34
- Tendring: 21
- Colchester: 21
- Cambridge: 15
Source: [3]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.