Notting Hill Genesis
Housing association.
Before you bid
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Rents out about 38,283 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C3
The Regulator of Social Housing checks how well landlords treat tenants. It gave Notting Hill Genesis grade C3 on 27 November 2024.
C3 means there are serious failings. The landlord needs to improve a lot. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Notting Hill Genesis with 71 similar landlords: housing associations, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 52.5% of tenants were happy with the service. That puts it in the bottom quarter of similar landlords.
Repairs and homes: in the bottom quarter.
Being heard: in the bottom quarter.
Neighbourhood: in the bottom quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Notting Hill Genesis. It made 684 findings. It found the landlord at fault in 55% of them. It ordered or recommended £227,348 in compensation. 13 of the findings were severe failings.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.5% of homes that needed them
- Fire risk assessments: done for 97.7% of homes that needed them
- Asbestos checks: done for 99.4% of homes that needed them
- Water safety (legionella) checks: done for 94.8% of homes that needed them
- Lift safety checks: done for 96.2% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 58.1% | bottom quarter |
| Satisfied with how long the last repair took | 57.4% | bottom quarter |
| Satisfied the home is well maintained | 56.6% | bottom quarter |
| Homes that don't meet the Decent Homes Standard | 0.4% | lower middle |
| Non-emergency repairs done within the landlord's target time | 82.8% | upper middle |
| Emergency repairs done within the landlord's target time | 85.9% | bottom quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 46.6% | bottom quarter |
| Satisfied the landlord keeps them informed | 61.9% | bottom quarter |
| Agree the landlord treats them fairly and with respect | 64.3% | bottom quarter |
| Satisfied with how complaints are handled | 26.0% | bottom quarter |
| First-stage complaints answered in time | 90.8% | bottom quarter |
| Second-stage complaints answered in time | 71.2% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 56.4% | bottom quarter |
| Satisfied the landlord helps the neighbourhood | 54.5% | bottom quarter |
| Satisfied with how anti-social behaviour is handled | 57.2% | bottom quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 65.6% | |
| First-stage complaints per 1,000 homes | 176.0 | |
| Second-stage complaints per 1,000 homes | 55.9 | |
| Anti-social behaviour cases per 1,000 homes | 23.5 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.2 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Notting Hill Genesis (NHG) | 416 | 67% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Hammersmith and Fulham: 4,685
- Brent: 3,780
- Kensington and Chelsea: 3,670
- Westminster: 2,996
- Barnet: 2,599
- Lambeth: 2,350
- Ealing: 1,969
- Tower Hamlets: 1,924
- Newham: 1,855
- Camden: 1,658
- Hounslow: 1,294
- Southwark: 1,159
and 38 more areas
Source: [4]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.