Northumberland County Council
Council; also known as Northumberland Council.
Before you bid
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Rents out about 8,136 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [4]
The regulator's grade
C4
The Regulator of Social Housing checks how well landlords treat tenants. It gave Northumberland County Council grade C4 on 11 February 2026.
C4 means there are very serious failings. The landlord must make big changes. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Northumberland County Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 73.6% of tenants were happy with the service. That puts it in the upper middle of similar landlords. ↑ Up from lower middle in 2024/25.
Repairs and homes: in the upper middle.
Being heard: in the bottom quarter.
Neighbourhood: in the bottom quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
The regulator says: Management information metric RP01 has been removed as sufficient data quality assurance could not be obtained in time for publication.
Northumberland County Council asked tenants mostly by post. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [4]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Northumberland County Council for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [4]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 76.4% | upper middle |
| Satisfied with how long the last repair took | 74.2% | upper middle |
| Satisfied the home is well maintained | 70.2% | lower middle |
| Homes that don't meet the Decent Homes Standard | excluded | |
| Non-emergency repairs done within the landlord's target time | 95.7% | top quarter |
| Emergency repairs done within the landlord's target time | 99.8% | top quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 52.7% | bottom quarter |
| Satisfied the landlord keeps them informed | 57.2% | bottom quarter |
| Agree the landlord treats them fairly and with respect | 72.8% | bottom quarter |
| Satisfied with how complaints are handled | 31.7% | lower middle |
| First-stage complaints answered in time | 74.9% | bottom quarter |
| Second-stage complaints answered in time | 38.7% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 67.6% | upper middle |
| Satisfied the landlord helps the neighbourhood | 58.8% | lower middle |
| Satisfied with how anti-social behaviour is handled | 51.0% | bottom quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 72.8% | |
| First-stage complaints per 1,000 homes | 24.5 | |
| Second-stage complaints per 1,000 homes | 3.8 | |
| Anti-social behaviour cases per 1,000 homes | 24.0 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.1 | |
Source: [4]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Northumberland Council | 9 | 89% |
Source: [2]
Where it has homes
Northumberland County Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.