Moat Homes
Housing association; also known as Moat.
Before you bid
Thinking of turning down an offer? Check your council's rules first. Saying no to an offer can affect your place on the housing register.
Rents out about 13,962 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C2
The Regulator of Social Housing checks how well landlords treat tenants. It gave Moat Homes grade C2 on 18 December 2024.
C2 means there are some weaknesses. The landlord needs to improve. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Moat Homes with 71 similar landlords: housing associations, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 71.6% of tenants were happy with the service. That puts it in the lower middle of similar landlords.
Repairs and homes: in the lower middle. ↑ Up from bottom quarter in 2024/25.
Being heard: in the lower middle.
Neighbourhood: in the lower middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Moat Homes Limited. It made 94 findings. It found the landlord at fault in 62% of them. It ordered or recommended £27,877 in compensation. 3 of the findings were severe failings.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.9% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 70.0% | bottom quarter |
| Satisfied with how long the last repair took | 65.7% | bottom quarter |
| Satisfied the home is well maintained | 74.3% | lower middle |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 50.0% | bottom quarter |
| Emergency repairs done within the landlord's target time | 96.0% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 62.9% | lower middle |
| Satisfied the landlord keeps them informed | 72.4% | lower middle |
| Agree the landlord treats them fairly and with respect | 78.5% | lower middle |
| Satisfied with how complaints are handled | 41.0% | upper middle |
| First-stage complaints answered in time | 92.2% | lower middle |
| Second-stage complaints answered in time | 86.8% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 68.3% | lower middle |
| Satisfied the landlord helps the neighbourhood | 65.7% | lower middle |
| Satisfied with how anti-social behaviour is handled | 62.6% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 78.2% | |
| First-stage complaints per 1,000 homes | 123.8 | |
| Second-stage complaints per 1,000 homes | 27.2 | |
| Anti-social behaviour cases per 1,000 homes | 40.3 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 1.3 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Moat Homes Limited | 54 | 74% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Maldon: 2,042
- Merton: 921
- Swale: 846
- Medway: 788
- Sevenoaks: 529
- Croydon: 517
- Greenwich: 502
- Dartford: 486
- Bexley: 480
- Ashford: 446
- Canterbury: 441
- Southend-on-Sea: 435
and 30 more areas
Source: [4]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.