Medway Council
Council.
Before you bid
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Rents out about 3,068 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [3]
The regulator's grade
C2
The Regulator of Social Housing checks how well landlords treat tenants. It gave Medway Council grade C2 on 27 November 2024.
C2 means there are some weaknesses. The landlord needs to improve. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Medway Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 75.2% of tenants were happy with the service. That puts it in the upper middle of similar landlords.
Repairs and homes: in the upper middle.
Being heard: in the upper middle.
Neighbourhood: in the lower middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [3]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Medway Council for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.6% of homes that needed them
- Asbestos checks: done for 98.2% of homes that needed them
Source: [3]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 76.2% | upper middle |
| Satisfied with how long the last repair took | 76.6% | upper middle |
| Satisfied the home is well maintained | 73.2% | lower middle |
| Homes that don't meet the Decent Homes Standard | 2.2% | upper middle |
| Non-emergency repairs done within the landlord's target time | 89.4% | upper middle |
| Emergency repairs done within the landlord's target time | 92.3% | lower middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 62.9% | upper middle |
| Satisfied the landlord keeps them informed | 75.1% | upper middle |
| Agree the landlord treats them fairly and with respect | 77.1% | lower middle |
| Satisfied with how complaints are handled | 25.9% | bottom quarter |
| First-stage complaints answered in time | 70.0% | bottom quarter |
| Second-stage complaints answered in time | 97.8% | upper middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 67.2% | upper middle |
| Satisfied the landlord helps the neighbourhood | 60.5% | lower middle |
| Satisfied with how anti-social behaviour is handled | 53.6% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 74.8% | |
| First-stage complaints per 1,000 homes | 62.3 | |
| Second-stage complaints per 1,000 homes | 14.8 | |
| Anti-social behaviour cases per 1,000 homes | 20.3 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 1.0 | |
Source: [3]
Where it has homes
Medway Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.