Look Ahead Care and Support
Housing association.
Before you bid
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Rents out about 803 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [3]
The regulator's grade
C2
The Regulator of Social Housing checks how well landlords treat tenants. It gave Look Ahead Care and Support grade C2 on 9 September 2026.
C2 means there are some weaknesses. The landlord needs to improve. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Look Ahead Care and Support with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 78.6% of tenants were happy with the service. That puts it in the upper middle of similar landlords.
Repairs and homes: in the lower middle.
Being heard: in the upper middle.
Neighbourhood: in the top quarter. ↑ Up from upper middle in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Look Ahead Care and Support asked tenants mostly by online. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [3]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Look Ahead Care and Support for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
Not all done (as at 31 March 2026):
- Fire risk assessments: done for 98.1% of homes that needed them
Source: [3]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 79.9% | upper middle |
| Satisfied with how long the last repair took | 73.5% | lower middle |
| Satisfied the home is well maintained | 78.9% | upper middle |
| Homes that don't meet the Decent Homes Standard | 2.8% | bottom quarter |
| Non-emergency repairs done within the landlord's target time | 90.6% | upper middle |
| Emergency repairs done within the landlord's target time | 95.2% | lower middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 75.8% | top quarter |
| Satisfied the landlord keeps them informed | 79.2% | upper middle |
| Agree the landlord treats them fairly and with respect | 82.7% | lower middle |
| Satisfied with how complaints are handled | 59.0% | top quarter |
| First-stage complaints answered in time | 91.2% | lower middle |
| Second-stage complaints answered in time | 92.9% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 78.8% | top quarter |
| Satisfied the landlord helps the neighbourhood | 69.2% | lower middle |
| Satisfied with how anti-social behaviour is handled | 72.3% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 82.5% | |
| First-stage complaints per 1,000 homes | 53.5 | |
| Second-stage complaints per 1,000 homes | 13.1 | |
| Anti-social behaviour cases per 1,000 homes | 31.9 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.9 | |
Source: [3]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Tower Hamlets: 359
- Newham: 185
- Bracknell Forest: 83
- Kensington and Chelsea: 57
- Barking and Dagenham: 47
- Slough: 42
- Windsor and Maidenhead: 42
- Ealing: 38
- Hammersmith and Fulham: 34
- Bromley: 31
- Southwark: 28
- Westminster: 15
and 10 more areas
Source: [2]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.