London Borough of Lewisham
Council; also known as Lewisham Council.
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Rents out about 13,453 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
The Regulator of Social Housing has not yet given London Borough of Lewisham a grade for how it treats tenants.
Source: [1]
How it compares
We compared London Borough of Lewisham with 50 similar landlords: councils, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 52.2% of tenants were happy with the service. That puts it in the bottom quarter of similar landlords.
Repairs and homes: in the bottom quarter.
Being heard: in the bottom quarter.
Neighbourhood: in the lower middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
The regulator says: Landlord has reported a part B/denominator for RP01 based on their recent stock condition surveys. We will use this information in our ongoing engagement with the landlord.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about London Borough of Lewisham. It made 177 findings. It found the landlord at fault in 84% of them. It ordered or recommended £62,416 in compensation. 7 of the findings were severe failings.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.7% of homes that needed them
- Lift safety checks: done for 91.3% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 59.5% | bottom quarter |
| Satisfied with how long the last repair took | 53.6% | bottom quarter |
| Satisfied the home is well maintained | 53.3% | bottom quarter |
| Homes that don't meet the Decent Homes Standard | 15.1% | bottom quarter |
| Non-emergency repairs done within the landlord's target time | 65.9% | bottom quarter |
| Emergency repairs done within the landlord's target time | 96.1% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 42.8% | bottom quarter |
| Satisfied the landlord keeps them informed | 69.5% | upper middle |
| Agree the landlord treats them fairly and with respect | 60.1% | bottom quarter |
| Satisfied with how complaints are handled | 25.5% | bottom quarter |
| First-stage complaints answered in time | 70.6% | bottom quarter |
| Second-stage complaints answered in time | 69.3% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 61.9% | lower middle |
| Satisfied the landlord helps the neighbourhood | 61.8% | lower middle |
| Satisfied with how anti-social behaviour is handled | 55.5% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 60.8% | |
| First-stage complaints per 1,000 homes | 109.8 | |
| Second-stage complaints per 1,000 homes | 29.6 | |
| Anti-social behaviour cases per 1,000 homes | 41.4 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.4 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Lewisham Council | 248 | 87% |
Source: [2]
Where it has homes
London Borough of Lewisham is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.