London Borough of Hackney
Council.
Before you bid
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Rents out about 19,670 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C3
The Regulator of Social Housing checks how well landlords treat tenants. It gave London Borough of Hackney grade C3 on 9 August 2024.
C3 means there are serious failings. The landlord needs to improve a lot. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared London Borough of Hackney with 50 similar landlords: councils, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 57.7% of tenants were happy with the service. That puts it in the bottom quarter of similar landlords.
Repairs and homes: in the bottom quarter.
Being heard: in the lower middle.
Neighbourhood: in the upper middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about London Borough of Hackney. It made 177 findings. It found the landlord at fault in 61% of them. It ordered or recommended £62,132 in compensation. 7 of the findings were severe failings.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.9% of homes that needed them
- Lift safety checks: done for 94.4% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 64.8% | bottom quarter |
| Satisfied with how long the last repair took | 59.9% | bottom quarter |
| Satisfied the home is well maintained | 56.0% | bottom quarter |
| Homes that don't meet the Decent Homes Standard | 10.8% | lower middle |
| Non-emergency repairs done within the landlord's target time | 86.1% | lower middle |
| Emergency repairs done within the landlord's target time | 67.3% | bottom quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 53.5% | lower middle |
| Satisfied the landlord keeps them informed | 66.7% | lower middle |
| Agree the landlord treats them fairly and with respect | 69.2% | bottom quarter |
| Satisfied with how complaints are handled | 28.3% | lower middle |
| First-stage complaints answered in time | 75.9% | lower middle |
| Second-stage complaints answered in time | 73.9% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 54.6% | bottom quarter |
| Satisfied the landlord helps the neighbourhood | 65.8% | upper middle |
| Satisfied with how anti-social behaviour is handled | 59.8% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 62.8% | |
| First-stage complaints per 1,000 homes | 129.0 | |
| Second-stage complaints per 1,000 homes | 33.7 | |
| Anti-social behaviour cases per 1,000 homes | 43.7 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 1.5 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | London Borough of Hackney | 118 | 75% |
Source: [2]
Where it has homes
London Borough of Hackney is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.