London Borough of Croydon
Council.
Before you bid
Thinking of turning down an offer? Check your council's rules first. Saying no to an offer can affect your place on the housing register.
Rents out about 12,907 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
The Regulator of Social Housing has not yet given London Borough of Croydon a grade for how it treats tenants.
Source: [1]
How it compares
We compared London Borough of Croydon with 50 similar landlords: councils, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 52.8% of tenants were happy with the service. That puts it in the bottom quarter of similar landlords.
Repairs and homes: in the lower middle. ↑ Up from bottom quarter in 2024/25.
Being heard: in the bottom quarter.
Neighbourhood: in the bottom quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about London Borough of Croydon. It made 84 findings. It found the landlord at fault in 69% of them. It ordered or recommended £34,904 in compensation. 2 of the findings were severe failings.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.4% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 62.0% | bottom quarter |
| Satisfied with how long the last repair took | 60.7% | bottom quarter |
| Satisfied the home is well maintained | 55.4% | bottom quarter |
| Homes that don't meet the Decent Homes Standard | 3.7% | upper middle |
| Non-emergency repairs done within the landlord's target time | 92.0% | top quarter |
| Emergency repairs done within the landlord's target time | 96.5% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 45.3% | bottom quarter |
| Satisfied the landlord keeps them informed | 65.5% | bottom quarter |
| Agree the landlord treats them fairly and with respect | 60.5% | bottom quarter |
| Satisfied with how complaints are handled | 27.6% | lower middle |
| First-stage complaints answered in time | 58.7% | bottom quarter |
| Second-stage complaints answered in time | 20.4% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 59.4% | bottom quarter |
| Satisfied the landlord helps the neighbourhood | 59.2% | lower middle |
| Satisfied with how anti-social behaviour is handled | 52.5% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 62.2% | |
| First-stage complaints per 1,000 homes | 100.5 | |
| Second-stage complaints per 1,000 homes | 21.3 | |
| Anti-social behaviour cases per 1,000 homes | 9.7 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.2 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | London Borough of Croydon | 75 | 88% |
Source: [2]
Where it has homes
London Borough of Croydon is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.