LiveWest Homes
Housing association.
Before you bid
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Rents out about 33,650 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [4]
The regulator's grade
The Regulator of Social Housing has not yet given LiveWest Homes a grade for how it treats tenants.
Source: [1]
How it compares
We compared LiveWest Homes with 71 similar landlords: housing associations, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 85.6% of tenants were happy with the service. That puts it in the top quarter of similar landlords.
Repairs and homes: in the top quarter.
Being heard: in the top quarter.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [4]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for LiveWest Homes for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [4]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 82.8% | top quarter |
| Satisfied with how long the last repair took | 82.9% | top quarter |
| Satisfied the home is well maintained | 86.0% | top quarter |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 83.1% | upper middle |
| Emergency repairs done within the landlord's target time | 98.8% | top quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 75.3% | top quarter |
| Satisfied the landlord keeps them informed | 83.1% | top quarter |
| Agree the landlord treats them fairly and with respect | 90.2% | top quarter |
| Satisfied with how complaints are handled | 50.3% | top quarter |
| First-stage complaints answered in time | 98.7% | top quarter |
| Second-stage complaints answered in time | 97.4% | upper middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 71.0% | upper middle |
| Satisfied the landlord helps the neighbourhood | 77.5% | top quarter |
| Satisfied with how anti-social behaviour is handled | 71.4% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 89.5% | |
| First-stage complaints per 1,000 homes | 49.3 | |
| Second-stage complaints per 1,000 homes | 11.6 | |
| Anti-social behaviour cases per 1,000 homes | 28.5 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.9 | |
Source: [4]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | LiveWest Homes Limited | 59 | 37% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Cornwall: 8,828
- Somerset: 4,611
- South Hams: 3,392
- Plymouth: 2,438
- Bristol, City of: 2,159
- South Gloucestershire: 1,960
- West Devon: 1,760
- East Devon: 1,503
- North Somerset: 1,451
- North Devon: 961
- Exeter: 934
- Torridge: 876
and 11 more areas
Source: [3]
Earlier names: Liverty Limited.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.