Kingston upon Hull City Council
Council.
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Rents out about 21,935 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
The Regulator of Social Housing has not yet given Kingston upon Hull City Council a grade for how it treats tenants.
Source: [1]
How it compares
We compared Kingston upon Hull City Council with 50 similar landlords: councils, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 69.4% of tenants were happy with the service. That puts it in the upper middle of similar landlords. ↓ Down from top quarter in 2024/25.
Repairs and homes: in the top quarter.
Being heard: in the top quarter.
Neighbourhood: in the lower middle. ↓ Down from upper middle in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Kingston upon Hull City Council asked tenants mostly by a mix of methods. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Kingston upon Hull City Council. It made 15 findings. It found the landlord at fault in 60% of them. It ordered or recommended £2,625 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 76.3% | upper middle |
| Satisfied with how long the last repair took | 76.5% | top quarter |
| Satisfied the home is well maintained | 75.0% | top quarter |
| Homes that don't meet the Decent Homes Standard | 8.0% | lower middle |
| Non-emergency repairs done within the landlord's target time | 74.9% | bottom quarter |
| Emergency repairs done within the landlord's target time | 99.5% | top quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 64.3% | top quarter |
| Satisfied the landlord keeps them informed | 69.2% | upper middle |
| Agree the landlord treats them fairly and with respect | 79.4% | top quarter |
| Satisfied with how complaints are handled | 43.3% | top quarter |
| First-stage complaints answered in time | 91.2% | top quarter |
| Second-stage complaints answered in time | 99.2% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 65.3% | upper middle |
| Satisfied the landlord helps the neighbourhood | 63.2% | lower middle |
| Satisfied with how anti-social behaviour is handled | 53.6% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 77.6% | |
| First-stage complaints per 1,000 homes | 48.4 | |
| Second-stage complaints per 1,000 homes | 11.1 | |
| Anti-social behaviour cases per 1,000 homes | 60.4 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 2.4 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Kingston upon Hull City Council | 12 | 67% |
Source: [2]
Where it has homes
Kingston upon Hull City Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.