Karbon Homes
Housing association.
Before you bid
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Rents out about 31,600 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C1
The Regulator of Social Housing checks how well landlords treat tenants. It gave Karbon Homes grade C1 on 28 October 2026.
C1 means the landlord is doing what the regulator expects. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Karbon Homes with 71 similar landlords: housing associations, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 84.9% of tenants were happy with the service. That puts it in the top quarter of similar landlords.
Repairs and homes: in the top quarter.
Being heard: in the top quarter.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Karbon Homes Limited. It made 40 findings. It found the landlord at fault in 68% of them. It ordered or recommended £7,140 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 83.8% | top quarter |
| Satisfied with how long the last repair took | 74.9% | upper middle |
| Satisfied the home is well maintained | 85.2% | top quarter |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 81.3% | lower middle |
| Emergency repairs done within the landlord's target time | 99.4% | top quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 77.2% | top quarter |
| Satisfied the landlord keeps them informed | 85.5% | top quarter |
| Agree the landlord treats them fairly and with respect | 89.6% | top quarter |
| Satisfied with how complaints are handled | 54.6% | top quarter |
| First-stage complaints answered in time | 99.2% | top quarter |
| Second-stage complaints answered in time | 97.0% | upper middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 83.2% | top quarter |
| Satisfied the landlord helps the neighbourhood | 80.8% | top quarter |
| Satisfied with how anti-social behaviour is handled | 72.6% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 90.5% | |
| First-stage complaints per 1,000 homes | 66.8 | |
| Second-stage complaints per 1,000 homes | 12.4 | |
| Anti-social behaviour cases per 1,000 homes | 56.9 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.4 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | 54North Homes Limited | 16 | 75% |
| 2024-25 | Karbon Homes Limited | 18 | 56% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- County Durham: 11,564
- Northumberland: 6,306
- Newcastle upon Tyne: 4,322
- North Tyneside: 1,638
- South Tyneside: 1,590
- Leeds: 1,480
- North Yorkshire: 824
- York: 737
- Gateshead: 691
- Sunderland: 535
- East Riding of Yorkshire: 511
- Hartlepool: 421
and 7 more areas
Source: [4]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.