Housing 21
Housing association.
Before you bid
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Rents out about 19,633 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C1
The Regulator of Social Housing checks how well landlords treat tenants. It gave Housing 21 grade C1 on 13 May 2026.
C1 means the landlord is doing what the regulator expects. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Housing 21 with 71 similar landlords: housing associations, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 91.6% of tenants were happy with the service. That puts it in the top quarter of similar landlords.
Repairs and homes: in the top quarter.
Being heard: in the top quarter.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Housing 21 asked tenants mostly by post. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Housing 21. It made 10 findings. It found the landlord at fault in 10% of them. It ordered or recommended £250 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Asbestos checks: done for 93.4% of homes that needed them
- Water safety (legionella) checks: done for 99.6% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 91.8% | top quarter |
| Satisfied with how long the last repair took | 88.4% | top quarter |
| Satisfied the home is well maintained | 92.5% | top quarter |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 91.3% | top quarter |
| Emergency repairs done within the landlord's target time | 93.1% | lower middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 82.0% | top quarter |
| Satisfied the landlord keeps them informed | 89.3% | top quarter |
| Agree the landlord treats them fairly and with respect | 91.3% | top quarter |
| Satisfied with how complaints are handled | 64.1% | top quarter |
| First-stage complaints answered in time | 100.0% | top quarter |
| Second-stage complaints answered in time | 100.0% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 93.5% | top quarter |
| Satisfied the landlord helps the neighbourhood | 77.0% | top quarter |
| Satisfied with how anti-social behaviour is handled | 76.8% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 92.9% | |
| First-stage complaints per 1,000 homes | 12.4 | |
| Second-stage complaints per 1,000 homes | 2.0 | |
| Anti-social behaviour cases per 1,000 homes | 31.9 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.7 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Housing 21 | 13 | 23% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Sunderland: 594
- Bradford: 524
- Birmingham: 458
- Doncaster: 390
- North Yorkshire: 334
- Wolverhampton: 313
- Wigan: 263
- Stoke-on-Trent: 263
- Walsall: 260
- East Suffolk: 257
- Gateshead: 256
- Dudley: 256
and 199 more areas
Source: [4]
Earlier names: Housing & Care 21.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.