Hightown Housing Association
Housing association.
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Rents out about 6,848 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
The Regulator of Social Housing has not yet given Hightown Housing Association a grade for how it treats tenants.
Source: [1]
How it compares
We compared Hightown Housing Association with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 75.1% of tenants were happy with the service. That puts it in the lower middle of similar landlords.
Repairs and homes: in the upper middle.
Being heard: in the bottom quarter.
Neighbourhood: in the bottom quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Hightown Housing Association Limited. It made 17 findings. It found the landlord at fault in 59% of them. It ordered or recommended £4,005 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.7% of homes that needed them
- Fire risk assessments: done for 98.1% of homes that needed them
- Asbestos checks: done for 99.8% of homes that needed them
- Water safety (legionella) checks: done for 99.6% of homes that needed them
- Lift safety checks: done for 98.5% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 80.8% | upper middle |
| Satisfied with how long the last repair took | 79.1% | upper middle |
| Satisfied the home is well maintained | 79.0% | upper middle |
| Homes that don't meet the Decent Homes Standard | 0.1% | lower middle |
| Non-emergency repairs done within the landlord's target time | 96.4% | top quarter |
| Emergency repairs done within the landlord's target time | 98.1% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 65.5% | lower middle |
| Satisfied the landlord keeps them informed | 74.3% | lower middle |
| Agree the landlord treats them fairly and with respect | 78.2% | lower middle |
| Satisfied with how complaints are handled | 33.9% | bottom quarter |
| First-stage complaints answered in time | 88.4% | bottom quarter |
| Second-stage complaints answered in time | 94.7% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 72.7% | lower middle |
| Satisfied the landlord helps the neighbourhood | 63.2% | bottom quarter |
| Satisfied with how anti-social behaviour is handled | 54.7% | bottom quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 79.3% | |
| First-stage complaints per 1,000 homes | 56.9 | |
| Second-stage complaints per 1,000 homes | 15.9 | |
| Anti-social behaviour cases per 1,000 homes | 30.2 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.5 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Hightown Housing Association Limited | 27 | 44% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Dacorum: 1,848
- Buckinghamshire: 1,257
- St Albans: 1,240
- Central Bedfordshire: 602
- East Hertfordshire: 387
- Watford: 342
- Luton: 263
- Hertsmere: 248
- North Hertfordshire: 231
- Milton Keynes: 179
- Three Rivers: 159
- Broxbourne: 121
and 4 more areas
Source: [4]
Earlier names: Hightown Praetorian and Churches Housing Association Limited.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.