Golden Lane Housing
Housing association.
Before you bid
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Rents out about 2,698 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [3]
The regulator's grade
C1
The Regulator of Social Housing checks how well landlords treat tenants. It gave Golden Lane Housing grade C1 on 13 May 2026.
C1 means the landlord is doing what the regulator expects. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Golden Lane Housing with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 80.2% of tenants were happy with the service. That puts it in the upper middle of similar landlords.
Repairs and homes: in the lower middle. ↓ Down from upper middle in 2024/25.
Being heard: in the upper middle.
Neighbourhood: in the upper middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Golden Lane Housing asked tenants mostly by post. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [3]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Golden Lane Housing for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.9% of homes that needed them
- Asbestos checks: done for 69.4% of homes that needed them
Source: [3]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 81.8% | upper middle |
| Satisfied with how long the last repair took | 74.6% | lower middle |
| Satisfied the home is well maintained | 78.3% | lower middle |
| Homes that don't meet the Decent Homes Standard | 0.1% | lower middle |
| Non-emergency repairs done within the landlord's target time | 90.9% | upper middle |
| Emergency repairs done within the landlord's target time | 89.9% | bottom quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 70.7% | upper middle |
| Satisfied the landlord keeps them informed | 75.6% | lower middle |
| Agree the landlord treats them fairly and with respect | 83.2% | lower middle |
| Satisfied with how complaints are handled | 60.5% | top quarter |
| First-stage complaints answered in time | 92.0% | lower middle |
| Second-stage complaints answered in time | 100.0% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 75.0% | upper middle |
| Satisfied the landlord helps the neighbourhood | 71.9% | upper middle |
| Satisfied with how anti-social behaviour is handled | 74.6% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 84.9% | |
| First-stage complaints per 1,000 homes | 27.2 | |
| Second-stage complaints per 1,000 homes | 0.6 | |
| Anti-social behaviour cases per 1,000 homes | 26.0 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 1.3 | |
Source: [3]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Somerset: 121
- Cornwall: 96
- Rotherham: 95
- North Yorkshire: 89
- Northumberland: 88
- Wiltshire: 82
- Sheffield: 63
- Southwark: 58
- North East Lincolnshire: 55
- Newark and Sherwood: 55
- Birmingham: 54
- Buckinghamshire: 53
and 190 more areas
Source: [2]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.