Folkestone and Hythe District Council
Council.
Before you bid
Thinking of turning down an offer? Check your council's rules first. Saying no to an offer can affect your place on the housing register.
Rents out about 3,370 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [4]
The regulator's grade
C1
The Regulator of Social Housing checks how well landlords treat tenants. It gave Folkestone and Hythe District Council grade C1 on 29 July 2026.
C1 means the landlord is doing what the regulator expects. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Folkestone and Hythe District Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 76.4% of tenants were happy with the service. That puts it in the upper middle of similar landlords. ↑ Up from lower middle in 2024/25.
Repairs and homes: in the upper middle.
Being heard: in the upper middle. ↑ Up from lower middle in 2024/25.
Neighbourhood: in the lower middle. ↑ Up from bottom quarter in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Folkestone and Hythe District Council asked tenants mostly by post. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [4]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Folkestone and Hythe District Council for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [4]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 75.8% | upper middle |
| Satisfied with how long the last repair took | 73.0% | upper middle |
| Satisfied the home is well maintained | 75.6% | upper middle |
| Homes that don't meet the Decent Homes Standard | 5.7% | lower middle |
| Non-emergency repairs done within the landlord's target time | 97.9% | top quarter |
| Emergency repairs done within the landlord's target time | 98.8% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 61.8% | upper middle |
| Satisfied the landlord keeps them informed | 71.6% | lower middle |
| Agree the landlord treats them fairly and with respect | 74.6% | lower middle |
| Satisfied with how complaints are handled | 36.4% | upper middle |
| First-stage complaints answered in time | 100.0% | top quarter |
| Second-stage complaints answered in time | 100.0% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 74.3% | top quarter |
| Satisfied the landlord helps the neighbourhood | 60.7% | lower middle |
| Satisfied with how anti-social behaviour is handled | 54.0% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 78.5% | |
| First-stage complaints per 1,000 homes | 10.6 | |
| Second-stage complaints per 1,000 homes | 4.7 | |
| Anti-social behaviour cases per 1,000 homes | 31.3 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.3 | |
Source: [4]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Folkestone & Hythe District Council | 10 | 90% |
Source: [2]
Where it has homes
Folkestone and Hythe District Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.