Exeter City Council
Council.
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Rents out about 4,624 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [4]
The regulator's grade
The Regulator of Social Housing has not yet given Exeter City Council a grade for how it treats tenants.
Source: [1]
How it compares
We compared Exeter City Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 74.3% of tenants were happy with the service. That puts it in the upper middle of similar landlords.
Repairs and homes: in the top quarter. ↑ Up from upper middle in 2024/25.
Being heard: in the lower middle. ↓ Down from upper middle in 2024/25.
Neighbourhood: in the lower middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [4]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Exeter City Council. It made 12 findings. It found the landlord at fault in 42% of them. It ordered or recommended £3,100 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [2]
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [4]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 80.2% | upper middle |
| Satisfied with how long the last repair took | 78.4% | upper middle |
| Satisfied the home is well maintained | 77.1% | upper middle |
| Homes that don't meet the Decent Homes Standard | 2.6% | upper middle |
| Non-emergency repairs done within the landlord's target time | 93.3% | top quarter |
| Emergency repairs done within the landlord's target time | 100.0% | top quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 58.8% | lower middle |
| Satisfied the landlord keeps them informed | 74.1% | upper middle |
| Agree the landlord treats them fairly and with respect | 77.9% | upper middle |
| Satisfied with how complaints are handled | 37.4% | upper middle |
| First-stage complaints answered in time | 90.6% | lower middle |
| Second-stage complaints answered in time | 85.9% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 64.2% | lower middle |
| Satisfied the landlord helps the neighbourhood | 64.0% | lower middle |
| Satisfied with how anti-social behaviour is handled | 59.9% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 79.4% | |
| First-stage complaints per 1,000 homes | 51.8 | |
| Second-stage complaints per 1,000 homes | 15.1 | |
| Anti-social behaviour cases per 1,000 homes | 39.0 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 1.7 | |
Source: [4]
Where it has homes
Exeter City Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.