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Where Landlords Stand A Where They Stand project

What social landlords in England are like, from what the regulator and the Housing Ombudsman publish.

Independent. Not affiliated with the Regulator of Social Housing, the Housing Ombudsman Service or any landlord.

Estuary Housing Association

Housing association.

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The regulator's grade

The Regulator of Social Housing has not yet given Estuary Housing Association a grade for how it treats tenants.

Source: [1]

How it compares

There are no tenant survey results for Estuary Housing Association for 2025/26.

From 2025/26, the homes that were Estuary Housing Association's are counted in Delta Housing's tenant survey results.

Complaints to the Housing Ombudsman

In 2025-26, the Housing Ombudsman looked at complaints about Estuary Housing Association Limited. It made 33 findings. It found the landlord at fault in 64% of them. It ordered or recommended £7,618 in compensation.

From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.

Source: [3]

Earlier Ombudsman figures

From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.

YearName in the reportFindingsAt fault
2024-25Estuary Housing Association Limited2391%

Source: [2]

Compare with other landlords

Where these figures come from

Every figure on this page comes from one of these published files. We do not change them.

  1. Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
  2. Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
  3. Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.