Crawley Borough Council
Council.
Before you bid
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Rents out about 7,891 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C2
The Regulator of Social Housing checks how well landlords treat tenants. It gave Crawley Borough Council grade C2 on 30 July 2025.
C2 means there are some weaknesses. The landlord needs to improve. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Crawley Borough Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 76.8% of tenants were happy with the service. That puts it in the upper middle of similar landlords.
Repairs and homes: in the top quarter. ↑ Up from upper middle in 2024/25.
Being heard: in the lower middle.
Neighbourhood: in the lower middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Crawley Borough Council asked tenants mostly by online. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Crawley Borough Council. It made 11 findings. It found the landlord at fault in 45% of them. It ordered or recommended £700 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 81.3% | top quarter |
| Satisfied with how long the last repair took | 84.1% | top quarter |
| Satisfied the home is well maintained | 76.1% | upper middle |
| Homes that don't meet the Decent Homes Standard | 1.2% | upper middle |
| Non-emergency repairs done within the landlord's target time | 92.8% | top quarter |
| Emergency repairs done within the landlord's target time | 86.4% | bottom quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 65.4% | upper middle |
| Satisfied the landlord keeps them informed | 71.1% | lower middle |
| Agree the landlord treats them fairly and with respect | 76.6% | lower middle |
| Satisfied with how complaints are handled | 43.3% | top quarter |
| First-stage complaints answered in time | 73.2% | bottom quarter |
| Second-stage complaints answered in time | 58.6% | bottom quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 66.0% | lower middle |
| Satisfied the landlord helps the neighbourhood | 64.0% | lower middle |
| Satisfied with how anti-social behaviour is handled | 55.9% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 76.6% | |
| First-stage complaints per 1,000 homes | 31.3 | |
| Second-stage complaints per 1,000 homes | 7.3 | |
| Anti-social behaviour cases per 1,000 homes | 49.4 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.1 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Crawley Borough Council | 5 | 80% |
Source: [2]
Where it has homes
Crawley Borough Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.