City of Westminster Council
Council; also known as Westminster City Council.
Before you bid
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Rents out about 11,947 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [6]
The regulator's grade
C1
The Regulator of Social Housing checks how well landlords treat tenants. It gave City of Westminster Council grade C1 on 26 February 2025.
C1 means the landlord is doing what the regulator expects. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared City of Westminster Council with 50 similar landlords: councils, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 64.6% of tenants were happy with the service. That puts it in the lower middle of similar landlords. ↓ Down from upper middle in 2024/25.
Repairs and homes: in the lower middle.
Being heard: in the upper middle. ↓ Down from top quarter in 2024/25.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [6]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about City of Westminster Council. It made 145 findings. It found the landlord at fault in 55% of them. It ordered or recommended £41,905 in compensation. 2 of the findings were severe failings.
In 2025-26, the Housing Ombudsman looked at complaints about Westminster Community Homes Limited. It made 11 findings. It found the landlord at fault in 64% of them. It ordered or recommended £2,875 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.6% of homes that needed them
- Water safety (legionella) checks: done for 94.7% of homes that needed them
Source: [6]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 63.5% | bottom quarter |
| Satisfied with how long the last repair took | 62.7% | lower middle |
| Satisfied the home is well maintained | 68.3% | upper middle |
| Homes that don't meet the Decent Homes Standard | 5.3% | upper middle |
| Non-emergency repairs done within the landlord's target time | 87.9% | upper middle |
| Emergency repairs done within the landlord's target time | 93.4% | lower middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 62.7% | top quarter |
| Satisfied the landlord keeps them informed | 80.4% | top quarter |
| Agree the landlord treats them fairly and with respect | 77.3% | upper middle |
| Satisfied with how complaints are handled | 32.3% | upper middle |
| First-stage complaints answered in time | 72.9% | lower middle |
| Second-stage complaints answered in time | 66.8% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 75.8% | top quarter |
| Satisfied the landlord helps the neighbourhood | 78.2% | top quarter |
| Satisfied with how anti-social behaviour is handled | 63.6% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 70.9% | |
| First-stage complaints per 1,000 homes | 72.7 | |
| Second-stage complaints per 1,000 homes | 23.0 | |
| Anti-social behaviour cases per 1,000 homes | 17.9 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.3 | |
Source: [6]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Westminster City Council | 90 | 68% |
Source: [2]
Where it has homes
City of Westminster Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.