Cheltenham Borough Council
Council.
Before you bid
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Rents out about 4,654 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [4]
The regulator's grade
The Regulator of Social Housing has not yet given Cheltenham Borough Council a grade for how it treats tenants.
Source: [1]
How it compares
We compared Cheltenham Borough Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 81.5% of tenants were happy with the service. That puts it in the top quarter of similar landlords.
Repairs and homes: in the top quarter.
Being heard: in the top quarter.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [4]
Complaints to the Housing Ombudsman
The Housing Ombudsman did not publish figures for Cheltenham Borough Council for 2025-26. It does this for landlords with 5 or more findings in a year.
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.4% of homes that needed them
Source: [4]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 83.2% | top quarter |
| Satisfied with how long the last repair took | 83.0% | top quarter |
| Satisfied the home is well maintained | 83.4% | top quarter |
| Homes that don't meet the Decent Homes Standard | 1.2% | upper middle |
| Non-emergency repairs done within the landlord's target time | 94.7% | top quarter |
| Emergency repairs done within the landlord's target time | 95.3% | upper middle |
| Being heard | ||
| Satisfied the landlord listens and acts | 69.5% | top quarter |
| Satisfied the landlord keeps them informed | 83.2% | top quarter |
| Agree the landlord treats them fairly and with respect | 86.7% | top quarter |
| Satisfied with how complaints are handled | 46.0% | top quarter |
| First-stage complaints answered in time | 100.0% | top quarter |
| Second-stage complaints answered in time | 100.0% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 74.8% | top quarter |
| Satisfied the landlord helps the neighbourhood | 74.8% | top quarter |
| Satisfied with how anti-social behaviour is handled | 63.4% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 86.1% | |
| First-stage complaints per 1,000 homes | 64.0 | |
| Second-stage complaints per 1,000 homes | 6.9 | |
| Anti-social behaviour cases per 1,000 homes | 15.5 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.2 | |
Source: [4]
Where it has homes
Cheltenham Borough Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.