Charnwood Borough Council
Council.
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Rents out about 4,953 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C2
The Regulator of Social Housing checks how well landlords treat tenants. It gave Charnwood Borough Council grade C2 on 8 July 2026.
C2 means there are some weaknesses. The landlord needs to improve. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Charnwood Borough Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 69.8% of tenants were happy with the service. That puts it in the lower middle of similar landlords.
Repairs and homes: in the lower middle.
Being heard: in the upper middle. ↑ Up from lower middle in 2024/25.
Neighbourhood: in the lower middle.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Charnwood Borough Council. It made 19 findings. It found the landlord at fault in 63% of them. It ordered or recommended £6,612 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.3% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 75.5% | lower middle |
| Satisfied with how long the last repair took | 69.4% | lower middle |
| Satisfied the home is well maintained | 71.8% | lower middle |
| Homes that don't meet the Decent Homes Standard | 3.9% | lower middle |
| Non-emergency repairs done within the landlord's target time | 84.4% | lower middle |
| Emergency repairs done within the landlord's target time | 82.1% | bottom quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 60.7% | lower middle |
| Satisfied the landlord keeps them informed | 71.3% | lower middle |
| Agree the landlord treats them fairly and with respect | 77.6% | upper middle |
| Satisfied with how complaints are handled | 34.5% | upper middle |
| First-stage complaints answered in time | 96.1% | upper middle |
| Second-stage complaints answered in time | 100.0% | top quarter |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 65.0% | lower middle |
| Satisfied the landlord helps the neighbourhood | 65.2% | upper middle |
| Satisfied with how anti-social behaviour is handled | 56.0% | lower middle |
| Shown but not compared | ||
| Satisfied the home is safe | 79.0% | |
| First-stage complaints per 1,000 homes | 48.0 | |
| Second-stage complaints per 1,000 homes | 6.9 | |
| Anti-social behaviour cases per 1,000 homes | 100.5 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 1.7 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Charnwood Borough Council | 9 | 78% |
Source: [2]
Where it has homes
Charnwood Borough Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.