Castles & Coasts Housing Association
Housing association.
Before you bid
Thinking of turning down an offer? Check your council's rules first. Saying no to an offer can affect your place on the housing register.
Rents out about 6,027 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
The Regulator of Social Housing has not yet given Castles & Coasts Housing Association a grade for how it treats tenants.
Source: [1]
How it compares
We compared Castles & Coasts Housing Association with 118 similar landlords: housing associations and for-profit landlords, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 81.3% of tenants were happy with the service. That puts it in the upper middle of similar landlords.
Repairs and homes: in the upper middle.
Being heard: in the upper middle. ↑ Up from lower middle in 2024/25.
Neighbourhood: in the upper middle. ↑ Up from bottom quarter in 2024/25.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Castles & Coasts Housing Association Limited. It made 13 findings. It found the landlord at fault in 31% of them. It ordered or recommended £3,346 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 80.0% | upper middle |
| Satisfied with how long the last repair took | 76.6% | upper middle |
| Satisfied the home is well maintained | 82.0% | upper middle |
| Homes that don't meet the Decent Homes Standard | 0.3% | lower middle |
| Non-emergency repairs done within the landlord's target time | 95.7% | top quarter |
| Emergency repairs done within the landlord's target time | 99.3% | top quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 72.0% | upper middle |
| Satisfied the landlord keeps them informed | 79.5% | upper middle |
| Agree the landlord treats them fairly and with respect | 85.2% | upper middle |
| Satisfied with how complaints are handled | 43.6% | upper middle |
| First-stage complaints answered in time | 92.6% | lower middle |
| Second-stage complaints answered in time | 94.3% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 73.9% | upper middle |
| Satisfied the landlord helps the neighbourhood | 72.0% | upper middle |
| Satisfied with how anti-social behaviour is handled | 67.7% | upper middle |
| Shown but not compared | ||
| Satisfied the home is safe | 86.6% | |
| First-stage complaints per 1,000 homes | 32.1 | |
| Second-stage complaints per 1,000 homes | 5.5 | |
| Anti-social behaviour cases per 1,000 homes | 46.8 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.6 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Castles & Coasts Housing Association Limited | 5 | 40% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Cumberland: 4,154
- Westmorland and Furness: 801
- Sunderland: 403
- Northumberland: 357
- Gateshead: 312
- County Durham: 102
- Newcastle upon Tyne: 101
- North Tyneside: 54
- Lancaster: 31
- Darlington: 10
- North Yorkshire: 4
Source: [4]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.