Bernicia Group
Housing association.
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Rents out about 13,194 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
The Regulator of Social Housing has not yet given Bernicia Group a grade for how it treats tenants.
Source: [1]
How it compares
We compared Bernicia Group with 71 similar landlords: housing associations, 10,000 homes or more. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 80.8% of tenants were happy with the service. That puts it in the top quarter of similar landlords.
Repairs and homes: in the upper middle. ↓ Down from top quarter in 2024/25.
Being heard: in the top quarter.
Neighbourhood: in the top quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Bernicia Group. It made 16 findings. It found the landlord at fault in 56% of them. It ordered or recommended £3,390 in compensation.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
Not all done (as at 31 March 2026):
- Gas safety checks: done for 99.9% of homes that needed them
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 77.9% | upper middle |
| Satisfied with how long the last repair took | 69.8% | lower middle |
| Satisfied the home is well maintained | 79.7% | upper middle |
| Homes that don't meet the Decent Homes Standard | 0.0% | top quarter |
| Non-emergency repairs done within the landlord's target time | 78.9% | lower middle |
| Emergency repairs done within the landlord's target time | 99.7% | top quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 76.5% | top quarter |
| Satisfied the landlord keeps them informed | 80.5% | top quarter |
| Agree the landlord treats them fairly and with respect | 87.6% | top quarter |
| Satisfied with how complaints are handled | 41.5% | upper middle |
| First-stage complaints answered in time | 98.5% | upper middle |
| Second-stage complaints answered in time | 92.9% | lower middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 70.6% | upper middle |
| Satisfied the landlord helps the neighbourhood | 74.7% | upper middle |
| Satisfied with how anti-social behaviour is handled | 71.5% | top quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 85.1% | |
| First-stage complaints per 1,000 homes | 67.7 | |
| Second-stage complaints per 1,000 homes | 7.2 | |
| Anti-social behaviour cases per 1,000 homes | 55.7 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 0.7 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Bernicia Group | 9 | 56% |
Source: [2]
Where it has homes
Homes it owns in each council area, 31 March 2026. We added up the figures for each company in the group.
- Northumberland: 7,925
- County Durham: 1,646
- Sunderland: 1,197
- North Tyneside: 934
- Newcastle upon Tyne: 619
- Gateshead: 537
- Hartlepool: 361
- South Tyneside: 221
- Darlington: 87
- Redcar and Cleveland: 30
- Middlesbrough: 15
- Stockton-on-Tees: 8
Source: [4]
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Private registered providers data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.