Ashford Borough Council
Council.
Before you bid
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Rents out about 5,138 homes in England. This is the number of tenants in rented homes it counted for its 2025/26 tenant survey.
Source: [5]
The regulator's grade
C3
The Regulator of Social Housing checks how well landlords treat tenants. It gave Ashford Borough Council grade C3 on 9 August 2024.
C3 means there are serious failings. The landlord needs to improve a lot. Grades go from C1 (best) to C4 (worst).
Source: [1]
How it compares
We compared Ashford Borough Council with 108 similar landlords: councils, 1,000 to 9,999 homes. These are tenants' answers to the 2025/26 survey and the landlord's own records.
Overall satisfaction: 55.8% of tenants were happy with the service. That puts it in the bottom quarter of similar landlords.
Repairs and homes: in the bottom quarter.
Being heard: in the bottom quarter.
Neighbourhood: in the bottom quarter.
Top quarter means it did better than at least three in four similar landlords. Bottom quarter means it did worse than at least three in four.
Ashford Borough Council asked tenants mostly by online. Most similar landlords asked by telephone. How tenants are asked can change the results.
Source: [5]
Complaints to the Housing Ombudsman
In 2025-26, the Housing Ombudsman looked at complaints about Ashford Borough Council. It made 10 findings. It found the landlord at fault in 70% of them. It ordered or recommended £2,779 in compensation. 1 of the findings were severe failings.
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
Source: [3]
Safety checks
All done. Every home that needed a gas, fire, asbestos, water or lift safety check had one (as at 31 March 2026).
Source: [5]
The figures, 2025/26
| Measure | Figure | Among similar landlords |
|---|---|---|
| Repairs and homes | ||
| Satisfied with repairs | 61.7% | bottom quarter |
| Satisfied with how long the last repair took | 55.3% | bottom quarter |
| Satisfied the home is well maintained | 59.6% | bottom quarter |
| Homes that don't meet the Decent Homes Standard | 23.1% | bottom quarter |
| Non-emergency repairs done within the landlord's target time | 66.8% | bottom quarter |
| Emergency repairs done within the landlord's target time | 99.9% | top quarter |
| Being heard | ||
| Satisfied the landlord listens and acts | 42.7% | bottom quarter |
| Satisfied the landlord keeps them informed | 57.1% | bottom quarter |
| Agree the landlord treats them fairly and with respect | 65.1% | bottom quarter |
| Satisfied with how complaints are handled | 21.6% | bottom quarter |
| First-stage complaints answered in time | 85.9% | lower middle |
| Second-stage complaints answered in time | 88.3% | upper middle |
| Neighbourhood | ||
| Satisfied communal areas are clean and well kept | 58.6% | bottom quarter |
| Satisfied the landlord helps the neighbourhood | 51.1% | bottom quarter |
| Satisfied with how anti-social behaviour is handled | 47.9% | bottom quarter |
| Shown but not compared | ||
| Satisfied the home is safe | 67.0% | |
| First-stage complaints per 1,000 homes | 124.2 | |
| Second-stage complaints per 1,000 homes | 28.2 | |
| Anti-social behaviour cases per 1,000 homes | 47.8 | |
| Anti-social behaviour cases involving hate incidents per 1,000 homes | 1.5 | |
Source: [5]
Earlier Ombudsman figures
From October 2025 the Ombudsman looks at how complaints were handled in every case. So these figures are not comparable with earlier years.
| Year | Name in the report | Findings | At fault |
|---|---|---|---|
| 2024-25 | Ashford Borough Council | 21 | 71% |
Source: [2]
Where it has homes
Ashford Borough Council is a council. Its homes are in its own area.
Where these figures come from
Every figure on this page comes from one of these published files. We do not change them.
- Regulator of Social Housing, Regulatory Judgements and Enforcement Notices Table (current). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Housing Ombudsman Service, Landlords with individual performance reports ( xlsx ) ( xlsx, 0.39 MB) (2024-25). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Housing Ombudsman Service, Landlords performance data tables ( xlsx ) ( xlsx, 0.4 MB) (2025-26). The file, fetched 2026-11-06. © Housing Ombudsman Service; reuse terms being confirmed.
- Regulator of Social Housing, Local authority registered provider data release (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.
- Regulator of Social Housing, Tenant Satisfaction Measures Full Dataset (2025/26). The file, fetched 2026-11-06. Open Government Licence v3.0.